Budget Insurance Brokers Complaint
| SUPPLIER | Budget Insurance Brokers | INDUSTRY | Insurance | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Pretoria | COUNTRY | South Africa | ||
| TIME / DATE | 11:08 Tue 9 Feb | PERSON RESPONSIBLE | Budget | ||
| CUSTOMER | Hannesve | View all reports by user |
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2
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| PROBLEM | Billing / Accounts | ||||
| HEADLINE | Excess extra from nowhere ?????? | ||||
| THE INCIDENT Tue 9 Feb 
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My Accident was in November, I submitted the claim and everything in November, they informed me my car will only be fixed in Jan 2010, ok so I have had to get a hire car for the last 3 months, with no indication of the time period. Now 9th Feb 2010 car is fixed and I have been notified that I will have to pay excess of over R7000 to get my car back, in my policy document it clearly states my excess is R2400 . I have received no form of correspondence indicating excess increase whatsoever. I am utterly disappointed with Budget, not only does it take 3 months to fix my car but now they sneak charges on me, after I have had to pay almost R8000 for a hire car for the period it takes them to fix my car ... I have lost all faith in the insurance industry of South Africa
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| SUPPLIER RESPONSE Time: 13:54:03 Tue 9 Feb 10 |
Hello Hannesve, |
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| Back Email this report | View customer feedback rating and analysis | |||||
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